Section 1 What is DBS iBanking?

Q1: What is DBS iBanking?
Q2: Who is the supervisory authority of DBS Bank (Hong Kong) Limited?
Q3: Who can register for DBS iBanking?
Q4: Can I access DBS iBanking overseas?
Q5: What are the services provided through DBS iBanking?
Q6: What languages are available for DBS iBanking?
Q7: What are the service hours of DBS iBanking?
Q8: Are there any service charges for using DBS iBanking?
Q9: Are there any special promotional offers for using DBS iBanking?


Section 2 How can I get started on DBS iBanking?

Q1: How can I register for DBS iBanking?
Q2: How soon will I be able to use DBS iBanking after my application?
Q3: Can I register for DBS iBanking without having a DBS account?
Q4: Can I manage my single named or joint named accounts through DBS iBanking?
Q5: Can I have an option of temporarily suspending my iBanking services, and resuming it at a later date?


Section 3 Online Registration for DBS iBanking

Q1: How do I register for DBS iBanking online?
Q2: What if I disagree with the Terms and Conditions or Data Policy Notice?
Q3: In Step 3 of online registration, is it mandatory to input my ATM card, Cashline card and my credit card numbers to complete the application?
Q4: I do not have a HKID card, can I still register for DBS iBanking online?
Q5: I want to adjust some of my online transaction daily limits but I am not allowed to do so during the online registration process, can I make the changes later?
Q6: Is it mandatory to register my mobile phone number during online registration?
Q7: Should I restart my online registration for DBS iBanking after session timeout?
Q8: How can I know if my online registration is successful?


Section 4 How can I log on to DBS iBanking?

Q1: How can I activate my DBS iBanking account?
Q2: How can I logon to DBS iBanking?
Q3: Do I need to log on to DBS iBanking using the system-generated username and password within a certain period of time?
Q4: Can I change the system-generated DBS iBanking username and password at DBS iBanking?
Q5: What should I do if I have forgotten my DBS iBanking username?
Q6: What should I do if I have forgotten my DBS iBanking password?


Section 5 What is One Time Password (OTP)?

Q1: What is One Time Password (OTP)?
Q2: Why do I need to have One Time Password (OTP) to access DBS iBanking? What are the benefits?
Q3: What designated services require an OTP?
Q4: How can I register for the OTP service?
Q5: What should I do if I have lost my Security Code or it has expired?
Q6: What is a Security Code?
Q7: How can I obtain my Security Code?
Q8: How can I update my mobile phone number for the purpose of receiving OTP?
Q9: Do all mobile phones have the capability of receiving OTP?
Q10: Can I receive an OTP if I am overseas?
Q11: Are there any service charges for using the OTP service?
Q12: When does the OTP expire? What should I do if I am not able to confirm the transaction before the OTP expires?
Q13: What should I do if I lost my mobile phone?


Section 6 Internet Securities Trading

 
General FAQ
 
  General
Q1: How can I trade Hong Kong stocks through the Internet?
Q2: What should I do if the securities trading service of DBS iBanking is not responding?
   
  Account Opening
Q1: Can I operate my securities account for trade via the Internet when I am not in Hong Kong?
Q2: How do I open a securities account with DBS?
Q3: What are the required supporting documents?
Q4: What are the steps I have to take to open a securities account online?
Q5: Why was I not able to submit an application for opening a securities account through DBS iBanking?
Q6: Do I need to make any initial deposit to open a securities account?
   
  Internet Securities Trading
Q1: What can I trade through DBS?
Q2: What are the trading hours and can I place order outside trading hours?
Q3: What order type(s) are available for trading?
Q4: What is Enhanced Limit Order?
Q5: Under what circumstances will an Enhanced Limited Order (ELO) be converted into a Limit Order (LO)?
Q6: What is Market Order?
Q7: What is At-auction Limit Order?
Q8: What is a Stop Loss Order?
Q9: What if the Stop Loss Order cannot be executed at the pre-defined Lowest Selling Price?
Q10: What is the range for Stop Loss Price and Lowest Selling Price acceptable to our Bank?
Q11: How does Stop Loss Order work?
Q12: Can I amend a Stop Loss Order?
Q13: Under what circumstances will my order placed via DBS iBanking be rejected?
Q14: How shall I know whether my instruction has been received or not?
Q15: Under what circumstances Market Order will be rejected by the market?
Q16: After I have placed an order via an automated channel, I cannot receive any order reference number. What can I do?
Q17: How can I check my order status and what is its meaning?
Q18: If my order has only been partially filled, will the system fulfill my remaining quantity on the next business day?
Q19: How long will my orders stay valid during the trading day?
Q20: I have cancelled the order via an automated channel and got the message "the instruction has been accepted". Why it still gets executed anyway?
Q21: What fees, levies, etc. will be charged for trading?
Q22: Can I sell shares that are bought on the same trading day?
Q23: Can I use the fund receivables from the stocks I sold to buy a new stock before the sold stocks settled on T+2* day?
Q24: Will funds being withheld from my settlement account once my buy order is placed?
Q25: How can I enquire the available balance of my settlement account (i.e. Current Account) and the amount of receivable fund from the stocks I sold (before settlement on T+2 DAY)?
Q26: Can I place odd lot/special lot order via an automated channel? What is the brokerage charge for placing odd lot or special lot?
Q27: What is short selling? Can I short-sell with DBS?
Q28 Can I trade with a joint Securities Account via the Internet?
   
  Dual Tranche, Dual Counter Model
Q1: What is Dual Tranche, Dual Counter (DTDC) Model?
Q2: Under the DTDC mechanism, how to distinguish between the two counters of shares of the same company? Is there any difference between their stock codes?
Q3: What do I need in order to trade DTDC stocks?
Q4: If I am holding HKD counter shares, when can I sell them in the RMB counter?
Q5: Can I buy HKD counter shares and then sell them in the RMB counter immediately?
Q6: How can I conduct cross-counter trading of shares?
Q7: Can I buy RMB-traded shares using HKD funds?
Q8: What are the charges for transferring HKD-traded shares to RMB-traded shares or vice versa?
Q9: Will the daily exchange limit for RMB still apply to DTDC?
Q10: In which currency will I receive dividends?
   
  Market Information
Q1: What types of information can be obtained in 'Market Information' ?
Q2: Is there any charge for the real-time snapshot quotes service?
Q3: How does the "quote counter" work? For example, when the number of quote counter is '0 / 1000', what does it represent?
Q4: Why was I not able to access to ?Market Information? in Securities Trading?
   
  Stock Balance Enquiry
Q1: Can I enquire my stock holdings balance via DBS iBanking?
Q2: How can I calculate the gain/loss of my stock holdings?
   
  Securities Order Confirmation Service
Q1: How can I start using Securities Order Confirmation service?
   
  Settlement
Q1: When should I settle trades?
Q2: How can I deposit stocks to my DBS Securities Account?
Q3: How can I withdraw stocks from my securities trading account?
   
  Corporate Action / Nominee Services
Q1: How can I receive company dividends?
Q2: What should I do if I lose my physical scrips?
   
Stock Watch FAQ
 
  General
Q1: What types of information can be obtained in 'Stock Watch' and what is the monthly charge of this service?
Q2: Will the financial information be updated itself or do I need to press a button from time to time to update the data?
Q3: Where does the market data come from?
   
  Service Connection
Q1: How can I access Stock Watch Service via a browser over the Internet?
Q2: What are the minimum system requirements for my PC to use the Stock Watch service?
Q3: Are there any settings required if a proxy server is used for Internet connection?
   
  Advanced Techniques
Q1: What kinds of CHARTS do you have and do you have CHARTS for Hong Kong Stocks, Hang Seng Index and Futures, etc.?
Q2: Can I adjust the parameters for the different study charts?
Q3: Can I see the name of brokers in the Bid/Ask Broker Queues?
Q4: What is the information shown under the Bid/Ask Columns (e.g. "#Announcement-P.5654/P.6616,#Suspended-P.5665")?


Section 7 Investment Fund Trading

 
General FAQ
 
  General
Q1: What is an investment fund?
Q2: How can I trade investment funds via the Internet?
Q3: How do I open an investment fund account with DBS?
Q4: What should I do if the investment trading service of DBS iBanking is not responding?
   
  Account Opening
Q1: Can I operate my investment fund account for trade via the Internet when I am not in Hong Kong?
Q2: How do I open an investment fund account with DBS?
Q3: What are the required supporting documents?
Q4: What are the steps I have to take to open an investment fund account online?
Q5: Why was I not able to submit an application for opening an investment fund account through DBS iBanking?
Q6: Do I need to make any initial deposit to open an investment fund account?
   
  Investment Fund Trading
Q1: What instructions are available for investment fund trading via DBS iBanking?
Q2: Can I subscribe/redeem/switch investment fund at any time?
Q3: What is the minimum investment amount?
Q4: How can I subscribe an investment fund by the search of Fund Code?
Q5: When will my order instruction be processed?
Q6: Can I amend/cancel my order online?
Q7: How long can I view the transaction history?
   
  Fund Analytical Tool
Q1: What kind of information can be obtained in ?Fund Analytical Tool??
Q2: How can I find the fund offering document?
   


Section 8 Financial Needs Analysis (FNA)

Q1: What is Financial Needs Analysis (FNA)?
Q2: Can I conduct the FNA at any time through DBS iBanking?
Q3: Why can I not complete the FNA through DBS iBanking?
Q4: Can I download a receipt after I have submitted the FNA through DBS iBanking?


Section 9 eIPO

Q1: How can I subscribe IPO through iBanking?
Q2: I have a single named packaged account with securities account, why I cannot subscribe IPO through iBanking?
Q3: What fees will be charged for eIPO application?


Section 10 eStatement / eAdvice Service

Q1: What is eStatement / eAdvice?
Q2: What types of eStatement / eAdvice can be viewed on DBS iBanking?
Q3: Is there any charge for using eStatement / eAdvice?
Q4: How can I subscribe to eStatement / eAdvice Service or change my settings?
Q5: Will I receive paper-based statements or paper-based advices after subscription of eStatement / eAdvice Service?
Q6: How long will eStatement / eAdvice be available on DBS iBanking?
Q7: Are there any system requirements for my PC in order to view eStatement / eAdvice?


Section 11 Alert Service

Q1: What is Alert Service?
Q2: What types of Alerts are available?
Q3: Is there any charge for using Alert Service?
Q4: Does my mobile phone service provider charge for receiving SMS Alerts?
Q5: Why am I not able to receive Alerts?
Q6: Can I choose the language of the e-mail and/or SMS Alerts I receive?
Q7: How can I start using My Alerts service?
Q8: How can I change the settings of My Alerts?
Q9: How can I stop receiving My Alerts?
Q10: How can I change the mobile phone number I have registered for receiving My Alerts?
Q11: When can I start using Securities Order Confirmation service?
Q12: When will I receive a Securities Order Confirmation?
Q13: How can I change the settings of the Securities Order Confirmation service?
Q14: How can I stop receiving Securities Order Confirmations?
Q15: Can I register a foreign mobile phone number to receive Securities Order Confirmations?
Q16: Can I register a mobile phone number or an e-mail address different from that of my personal record with the Bank to receive Securities Order Confirmations?


Section 12 Internet Access

Q1: Are there any system requirements on my PC in order to use DBS iBanking?
Q2: What should I do if it takes me a long time to access DBS iBanking?
Q3: Can I exit DBS iBanking by simply closing the browser window?
Q4: How can I prevent unauthorized persons from accessing my account information through the PC memory?
Q5: What should I do to avoid storing my Password when using a browser?
Q6: I have used the recommended hardware and software, what can I do if I run into technical problems when accessing DBS iBanking?


Section 13 Security

Q1: How can I ensure DBS iBanking is secure to use?
Q2: What precautions should I take to avoid unauthorized access to my personal accounts through the Internet?
Q3: How can I best protect my computer from internet viruses?
Q4: How can I detect and handle fraudulent e-mails or websites?
Q5: How can I identify any unusual transactions?


Section 14 Trouble Shooting

Q1: How do I know if the transactions made through DBS iBanking are properly executed?
Q2: What if my PC becomes disconnected from the internet in the middle of a transaction? How will I know if that transaction has been completed?
Q3: Who can I call if I cannot logon to DBS iBanking after I have entered my Username and Password correctly?
Q4: Why are my browser's tool bar and "Back" and "Forward" functions not available on DBS iBanking?
Q5: Why do I receive a pop-up message asking if I want to continue my session?


Section 15 Customer Service

Q1: Who can I call if I run into problems when using DBS iBanking?


Section 16 Secure Device

Q1: What is Secure Device?
Q2: How to request for a Secure Device?
Q3: Can I apply for more than one Secure Device as back up or share with other customers?
Q4: Any charging fees for the Secure Device?
Q5: How do I turn on / off the Secure Device?
Q6: What should I do after I received the Secure Device?
Q7: Can I not activate the Secure Device after receiving it?
Q8: When do I need to use the Secure Device and / or SMS OTP?
Q9: How do I know if the Secure Device is low on battery?
Q10: Why does the Secure PIN on the display screen disappear after a while?
Q11: How can I log in to and use DBS iBanking even when the Secure Device ran out of battery?
Q12: What should I do if my Secure Device is lost or stolen?
Q13: What should I do if my Secure Device is broken?
Q14: What should I do with the old Secure Device?
Q15: How can I change the information that I input wrongly to the Secure Device?
Q16: Does the "" button indicate any special function?
Q17: Where can I find the Serial Number?
 
 
 
iBanking Terms and Conditions
Data Policy
Conditions of Use