Section 13 Security
How can I ensure DBS iBanking is secure to use?

We offer several types of internet security measures to safeguard your personal and account information, click here for more details.

What precautions should I take to avoid unauthorized access to my personal accounts through the Internet?

You have an important responsibility to keep your iBanking services secure. You must keep your passwords highly confidential. For more information on how to handle passwords, please click here.

You should not leave any computers or terminals unattended on which you have logged on to DBS iBanking.

How can I best protect my computer from internet viruses?

You should ensure your computer is securely configured and to install personal firewall software and anti-virus software, as well as update the virus detection software regularly to protect your computer.

How can I detect and handle fraudulent e-mails or websites?

Fraudulent e-mails mislead the recipient into thinking that they are responding to a genuine request because they usually look very convincing and are phrased to give the appearance that they are sent by the recipient's bank.

These e-mails usually request for the recipients to "update" or "validate" certain information via a hyperlink provided in the e-mail. Unknowingly, they are directed to a website that looks just like the bank's, but is actually controlled by fraudsters. Sensitive account information such as credit card information, Usernames and Passwords entered on these sites are therefore captured and revealed to the fraudsters. This is often referred to as "phishing".

A fraudulent website looks genuine since it often uses graphics and domain names similar to those of the legitimate website. You can double click the padlock or key icon that appears at the bottom of your browser to check whether the digital certificate of the website is issued to the genuine domain name and has a valid date.

DBS Bank (Hong Kong) Limited will never asks customers to provide their passwords or verify your accounts via email.

Preventive Measures You SHOULD Take:

  • NEVER reveal your Password to anyone. Be suspicious of any e-mail asking you to provide sensitive account information.
  • If you receive such e-mails, please verify with the sender stated but use a contact number that is known to be genuine. Our 24-hour Customer Service Hotline is 2290 8888. Please do not reply or click on the links in the e-mail.
  • Disregard and delete spam, chain or junk e-mails.
  • Always enter the full URL address into your browser address bar or use favourites/bookmarks to access DBS iBanking.

Act quickly and contact our 24-hour Customer Service Hotline at 2290 8888 (press 6 and then 1, after selecting language) if you suspect you have been phished.

Please click here for details of your responsibility on security.

How can I identify any unusual transactions?
We suggest you check your bank balance and statements regularly and report any unauthorised transactions within 90 days. If you find any unauthorised transactions, please contact our 24-hour Customer Service Hotline at 2290 8888 (press 6 and then 1, after selecting language).

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