Section 16 Secure Device

Q1: What is Secure Device?

The Secure Device, on top of the current SMS One Time Password ("SMS OTP"), is implemented as an additional gateway to enhance internet and mobile banking security.

It is designed for tightening the authentication process. For certain internet and mobile banking transactions that require a higher level of authentication, security clearance is further enhanced with the simultaneous use of SMS OTP and Secure Device.

Please click here to find out the mode of authentication required for various types of banking services

Q2: How to request for a Secure Device?

If you are an existing DBS iBanking customer, you may request for a Secure Device at any of our branches in Hong Kong or through DBS iBanking (just click on "Customer Service", then "Request /Replacement of Secure Device").

For each new DBS iBanking customers, the Secure Device will be sent to you by post.

Q3: Can I apply for more than one Secure Device as back up or share with other customers?

Each DBS iBanking account can only register for one Secure Device. You cannot apply for more than one Secure Device as back up or share with other customers.

Q4: Any charging fees for the Secure Device?

It is free of charge for first time applications for the Secure Device and for replacements due to out of battery. In case of loss, theft or malfunctioning of the Secure Device, a fee of HK$100 will be charged for a replacement of the Secure Device.

Q5: How do I turn on / off the Secure Device?

Press and hold "" or "" or "" to turn on the Secure Device. Press "" to turn off the Secure Device.

Q6: What should I do after I received the Secure Device?

You need to login to DBS iBanking and activate the Secure Device immediately.

Q7: Can I not activate the Secure Device after receiving it?

If you do not activate the Secure Device, you will not be allowed to perform certain transactions on DBS iBanking.

Q8: When do I need to use the Secure Device and / or SMS OTP?

With the implementation of the Secure Device, you are required to use your Secure Device and / or SMS OTP to authenticate your transactions.

Please click here for more information.

Q9: How do I know if the Secure Device is low on battery ?

When the sign "BATT" is displayed on the LCD, it means the Secure Device will run out of battery soon. The battery of the Secure Device cannot be replaced by yourself, and you will need to submit a Secure Device replacement request via DBS iBanking as soon as you are notified of the possible drainage of battery.

Q10: Why does the Secure PIN on the display screen disappear after a while?

As a form of protection, the Secure Device will automatically power off if not in use after a short period of time.

Q11: How can I log in to and use DBS iBanking even when the Secure Device ran out of battery?

If the Secure Device is out of battery, you can still use SMS OTP to log in to DBS iBanking but you will not be allowed to perform certain transactions.

Q12: What should I do if my Secure Device is lost or stolen?

Please call our Customer Service Hotline at 2290 8888 (press 6 and then 1 after language selection) to report and de-activate your lost or stolen Secure Device as well as request for a new Secure Device as replacement.

Q13: What should I do if my Secure Device is broken?

You may request for a new Secure Device as replacement through DBS iBanking.

Q14: What should I do with the old Secure Device?

Once your new Secure Device has been activated, your old Secure Device will no longer be valid for login or authorizing any transactions on DBS iBanking. You may either discard the deactivated Secure Device yourself or pass it to our branch staff for proper disposal.

Q15: How can I change the information that I input wrongly to the Secure Device?

If you have entered a wrong number into your Secure Device, press "" button to delete your last entry. Press and hold "" button to clear all your inputs.

Q16: Does the "" button indicate any special function?

There is no particular usage associated with this button at this moment.

Q17: Where can I find the Serial Number?

The Serial Number is printed at the back of your Secure Device.