Section 4 How can I log on to DBS iBanking?

Q1:

How can I activate my DBS iBanking account?

A1:

You can visit our DBS iBanking logon page and click on “Click to activate now” to start the activation process for your DBS iBanking account.

You need to provide the initial username and account number of an account in your sole name to verify your identity. An activation code will be sent to your registered mobile phone number upon successful verification.

By entering the activation code provided, you can set your preferred DBS iBanking password immediately and logon with your initial username and new password to complete the activation process.

Q2:

How can I logon to DBS iBanking?

A2:

You can log on to DBS iBanking through our DBS website at http://www.dbs.com/hk by simply clicking on "Log on to iBanking" at the top left-hand corner of the webpage.

The logon system of DBS iBanking is based on a unique username that cannot be duplicated by any other users on the system, a password tied to that username and a One Time Password (OTP) or Secure Device . The username and password combination is unique to each user. Our system requires an alphanumeric username (8 to 12 characters) and a password consisting of 8 characters with a minimum of 3 letters and 3 numbers (e.g. "sklA1739", "pzazz789" or "31415xyz"). This makes it exponentially more difficult for anyone to guess the combination. Additionally, an OTP will be sent to your registered mobile phone number as an additional authentication measure when logging on to DBS iBanking.

 

 

Q3:

Do I need to log on to DBS iBanking using the system-generated username and password within a certain period of time?

A3:

If you register for DBS iBanking through our branches, you will need to log on to DBS iBanking within 90 days after the application using the system-generated username and password, otherwise the system-generated username and password will expire after the said 90 days.

Q4:

Can I change the system-generated DBS iBanking username and password at DBS iBanking?

A4:

Yes, upon your first logon to DBS iBanking, you will be prompted to change your username and password. This is a mandatory process for every new DBS iBanking user.

You are strongly recommended to change your password regularly to help protect the security of your account. You can change your password online by using the "Change Password" function under the "Customer Service" section.

Q5:

What should I do if I have forgotten my DBS iBanking username?

A5:

Please contact our 24-hour Customer Service Hotline at (852) 2290 8888 to retrieve your DBS iBanking username. Alternatively, you can download, complete and return the DBS iBanking Service Request Form to us.

Q6:

What should I do if I have forgotten my DBS iBanking password?

A6:

If you have forgotten your DBS iBanking password, please click “Forgot your iBanking password?” on the logon page to reset the password.
Please have the followings ready for the reset process:
- DBS iBanking username
- ATM/Cashline/Credit Card number
- ATM PIN
- Your mobile phone number which has been registered with us for receiving SMS

You can also download, complete and return the DBS iBanking Service Request Form to us.

 
 
 
 
iBanking Terms and Conditions
Data Policy
Conditions of Use