Dao Heng Launches Innovative New Model
for Home Mortgage & Insurance Business
"ec-home" - total home solution
offers unique value-added benefits
(Hong Kong, November 29, 2000) Dao Heng Bank (DHB) today announces the launch of its total home solution - "ec-home" (www.daohengec-home.com). Unique in the market, ec-home is not just another website offering basic financial transactions, but a fully integrated total home solution incorporating Home Financing mortgage services, Home Protection insurance services and Home Living direct sales services into one convenient easy-to-use value chain.
Announcing the introduction of ec-home, Mr Paul Wong, General Manager, Mortgage Banking, of DHB said, "DHB offers an unparalleled number of value-added services. These services, including a Cash-back Service Pledge for home mortgage customers and a 100% Cash Points Rebate to Travel Insurance customers for purchase of selected merchandise through the Dao Heng Direct Club, are unprecedented in the local market."
Mr Wong continued, "Our objective is to create a new business model to deliver added value to our customers at every step. Providing reliable, convenient and highly efficient services to satisfy consumers' needs in the Internet Age is, of course, at the heart of our business. But we are going beyond this - ec-home enables our customers to make greater savings and to have easier access to quality household merchandise, even venturing outside the traditional banking area to provide innovative services to our customers. Our value chain concept means that purchasing one product entitles the customer to a discount on another, thus providing enhanced value."
"We are confident that this new business strategy will receive an enthusiastic response. As a result, we expect significant growth in our mortgage direct business (mortgages originated from the Internet and our call centre) and personal insurance business in the coming months. This will also reinforce the leadership position of some of our flagship products, which already command a strong market share," said Mr Wong.
For maximum convenience, ec-home gives customers the option of obtaining home mortgages and personal insurance either online or by telephone, at highly competitive rates.
To underline its confidence in the efficiency of its direct mortgage service, Dao Heng Bank provides a Cash-back Service Pledge for mortgage obtained through its direct channels. This initiative, a first in the Hong Kong banking industry, guarantees formal loan approval within 24 hours and drawdown within 7 days. DHB's failure to achieve either of these targets will result in a rebate of HK$3,000 to the customer .
Dao Heng's Mortgage, Travel and Domestic Helper Insurance customers will be enrolled automatically in the Dao Heng Direct Club. Club members are entitled to excellent prices on major brands of household merchandise and the services of leading travel agencies. New members will receive a special welcome bonus of 500 Direct Club Cash Points. To bring even more value to members, purchasers of Travel Insurance will enjoy an unprecedented dollar-for-dollar 100% Cash Points Rebate on their premium for spending at the Direct Club, as well as a free medical kit for travellers provided by professional medical practitioners.
To round out all these valuable services and offer a total care package to customers, "daohengec-home.com" also provides an Information Service, which will include such services as home buying information, highlighting for each major step potential risks that could result in financial loss to unwary home buyers. DHB is the first bank in Hong Kong to offer this type of smart information service.
"All these valuable services are facilitated by our state-of-the-art Call Centre," advised Mr Paul Wong, "which is among the most advanced in Hong Kong. All orders, whether received by telephone or online, are handled by this Call Centre. This centralised processing enables DHB to deliver our services with maximum efficiency."
About Dao Heng Bank Group
Established in 1921, Dao Heng Bank Group ("DHBG"), a subsidiary of Guoco Group Limited, is now one of Hong Kong's leading financial institutions with over 75 branches and service outlets in Hong Kong and an overseas network stretching from China to England, and from the Cayman Islands to the Philippines. DHBG is also one of the 33 constituent stocks of the Hang Seng Index, recognising the Group's financial strength and its position as one of the top-tier local financial institutions.
The subsidiaries of DHBG, namely Dao Heng Bank Ltd and Overseas Trust Bank Ltd, offer diversified banking and financial services which include mortgage loans, commercial lending, trade finance, MPF, retail and investment banking, treasury, trustee services, credit cards, and taxi and public light bus financing. "ec-home" is the latest initiative in a series of value-added enhancements to Dao Heng's online ec-banking platform, which includes ec-card and ec-account, as part of an integrated online banking solution.
Issued for and on behalf of Dao Heng Bank
through Beyond Communications Limited
1 The pledge targets only home mortgage loan under personal name and self-occupation private residential properties. The pledge will start from the complete submission of full documents and applies only in respect of those factors within the control of the Bank, i.e. credit approval, issue of offer letter, issue instruction and drawdown; delays arising from the actions of the customers or of third parties will be excluded.