Check out the tips on how to protect yourself against
internet fraud:
Fraud Advisory: The 'Lucky
Draw Scam'
Have you ever received a call from a foreign company advising
that you have won a cash prize in a lucky draw? If you have not heard of the
company and did not fill out any lucky draw forms, chances are that you are
a target of the “Lucky Draw Scam”.
In a typical Lucky Draw Scam, the perpetrator will solicit
the victims' personal particulars (name, NRIC, date of birth and bank account
number). In some cases, victims have also been asked to pay some 'charges'
in order to claim prizes.
This is a fraudulent approach. DBS customers are advised
to safeguard their personal and banking information.
If you encounter such an approach, you are advised to report
the matter to police immediately. You may also call our contact centre for
assistance or clarification. The number is 2290-8888.
Fraud Advisory: Advance
Fee Scam
The following excerpt from an email shows a typical advance
fee fraud approach that is currently in circulation.
"Dear Sir/Madam,
I work as an external auditor with DBS Bank. It has come
to my knowledge that Mr XYZ has US$XXX million with the Bank. Unfortunately,
he passed away without leaving a will or naming any surviving relative to
inherit the funds… I wish to invite you to pose as a relative of the late
Mr XYZ and claim the funds….”
Typically delivered in the form of email, such scams are
devised to trick victims into believing that they could inherit the unclaimed
fortunes of deceased tycoons. Victims are duped into paying advance charges
for "legal or administrative fees". The fraudsters then disappear
with the funds.
Our customers are advised that neither DBS Group nor its
employees would send such an email. These communications are fraudulent and
customers are advised not to respond to them.
If you encounter such an approach, you are advised to report
the matter to police immediately. You may also call our contact centre for
assistance or clarification. The number is 2290-8888.
Beware of fraudulent e-mails
Please be aware that fraudulent e-mails are being circulated to con
internet banking users into revealing sensitive account information. This
has affected a number of banks around the world.
You can prevent this from happening to yourself.
How it works
Such e-mails trick the recipient into thinking that they
are responding to a genuine request because they are usually very convincing
looking and are phrased to give the appearance that they were sent by the
recipient's banker.
These e-mails usually tell the recipients that they are
required to "update" or "validate" certain information
via a hyperlink provided in the e-mail. Unknowingly, they are directed to
a web site that looks like the bank's, but is actually controlled by the fraudsters.
Sensitive account information such as credit card information and User ID's & PINs
entered on these sites are therefore revealed to the fraudsters. This is often
referred to as "phishing".
For more information, just use any search engine and search
for "phishing" or "e-mail bank scams".
Preventive Measures You SHOULD Take
-
NEVER reveal your PIN to anyone. Be
suspicious of any e-mail asking you to provide sensitive account information.
DBS will NEVER send such e-mails.
-
If you receive such e-mails, please verify with the
sender stated but use a contact number that is known to be genuine. Do not
reply or click on the links in the e-mail.
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Disregard and delete spam, chain and junk e-mails.
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Do not access DBS website by hyperlinks embedded in
e-mails or search engines.
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Always type www.dbs.com/hk into your browser address
bar or use favourites/bookmarks to access our site.
-
Avoid accessing DBS ec-Banking or any other Internet
services which needs your input of passwords through public or shared computers,
such as Internet cafés, public libraries, and other public sites; to avoid
the risk of information being collected and copied, thus abused usage after
you leave.
-
Act quickly and contact the DBS Bank on 2290 8888, then
press 6 (ec-banking) or 2290 8038 (ec-business/IDEAL services) if you suspect
you have been tricked or if you have enquiries.
Protecting your information is our top priority.
"Spyware" may be watching you!
We strongly advise you to exercise caution when using any
third party software, which claims to speed up your internet connections.
Such software or services may redirect your internet session
through their own server, which give them the ability to store and analyse
your internet activities. This may include activities conducted during your
secure sessions with DBS or any other secure internet service and even information
such as your usernames, passwords, credit card numbers, bank and purchase
transactions.
What you can do to protect yourself
-
Do NOT visit the DBS website while any software that
monitors or redirects your internet session is present on your computer.
-
If you install any software that claims to speed up
your internet connection, or have additional third party toolbars on your
browsers, you may be using software that has the ability to track your internet
sessions. We recommend that you uninstall such software
-
You can usually safely uninstall such software by going
to your Control Panel, selecting Add/Remove Programs,
then finding the named application and selecting Remove.
-
Educate yourself on "Spyware".
Be alert to any Spyware-like activities on your computer. Be suspicious
if you get lots of pop-up banners or unsolicited e-mails that appear to "know
you too well".
-
Securely configure your computer, install and run anti-virus
software, anti-spyware software and personal firewall software from reputable
software company to protect your computer from viruses and malicious programs.
You should also install the latest software and update such software with
latest security patches, and apply security patches on a regular basis.
What we are doing to protect your interests
-
We will actively block traffic to dbs.com that has passed
through redirector/Spyware services.
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If you have, at any time, been denied access to our
website, you may be either intentionally or inadvertently running redirector/Spyware
software on your computer. In such cases, we urge you to uninstall such
software.
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