Customer Service
 
Update Personal Details
 
To update your personal details. One Time Password (OTP) is required to update your personal details. Please note that your mobile phone number for One Time Password (OTP) cannot be updated at iBanking.

Notes:

1. It is your responsibility to provide your updated personal details to the Bank promptly, whenever they change.

2. Your personal data will be used in accordance with our Data Policy.

3. For customers of Secured Line of Credit, the correspondence addresses of their current and time deposit accounts must be the SAME.

4. For securities accounts, customers are only required to update the correspondence address of the linked current account.

5. P O Box is not allowed for the correspondence address of any investment account.

6. P O Box or any address outside of HK is not allowed for the correspondence address of any credit card or loan account.

7. In compliance with the securities dealing restrictions in the USA, the Bank will not accept any address in the USA as the correspondence address of securities accounts and investment fund accounts.

8. For insurance and MPF accounts, please visit any of our branches to update personal details.

9. For any mortgage loan account with co-borrowers, the signatures of ALL borrowers are needed. Please visit any of our branches to update personal details.
   
 
Change Password
  
To change your iBanking password. Do change your password regularly (it must be made up of 8 characters with a minimum of 3 numbers and 3 letters).
   
 
One Time Password (OTP) Pending List
  
To view OTP Pending List. Any transaction not authorised by a valid OTP within 24 hours will be removed from this list.
  • To authorise your transaction, enter the OTP for the transaction and click on "Submit" to confirm.
  • To request for a new OTP, click on "New OTP". A new OTP will then be sent to your mobile phone number immediately.
  • To delete your transaction, click on "Delete" to confirm.
    		   
     
    Activate Secure Device

    		  
    Please click here for more information.
    		   
     
    mBanking Password Maintenance

    		  
    To create, change or reset your mBanking password, do change your password regularly (it must be made up of 8 characters).
    		   
     
    Loss Report of ATM Card
    		  
    To report suspected loss, theft or compromise of your ATM card.
    		   
     
    Account Display

    		  
    To select the account(s) you would like to manage with iBanking.

    		   
     
    View and Change iBanking Daily Limit

    		  
    To view and change your iBanking daily limit, select the transaction type and enter a new daily limit to proceed. An One Time Password (OTP) is required for authorization of an increase in iBanking daily limit. DBS iBanking and DBS mBanking share the same daily limit. But for security reason, in particular if you wish to increase the daily limit of funds transfer to non-registered third party accounts, we recommend that you download the DBS iBanking Service Request Form, complete and return it to any of our branches or send it back to us by mail for processing.

    For added security, you are reminded not to set the daily limits at a level higher than you usually need.

    If you have not transferred funds to non-registered third party accounts for 12 months, your corresponding daily limit will be reset to HKD 0.

    		   
     
    Overseas ATM Transaction Setting

    		  
    To enhance security for overseas automatic teller machine (“ATM”) transactions, as mandated by the Hong Kong Monetary Authority, the overseas ATM transaction function (including cash withdrawal and cash advance) for all ATM cards and credit cards will be pre-set as “deactivated” effective from 1 March 2013. If you wish to use ATM services overseas, please activate the function in advance by setting the service start date/end date and the overseas ATM daily withdrawal limit. The activation can be done via DBS iBanking.

    		   
     
    AFF High Yield Product Selection
    		  
    To select or change your Automatic Fund Flow (AFF) High Yield Product. You can select the following options:
  • 1-Week Fixed Deposit
  		• 2-Week Fixed Deposit
  • 1-Month Fixed Deposit
  		• No Fund Transfer to High Yield Product

    Note: This function is available only to Treasures Priority Banking Customers who have successfully applied for AFF.
    		   
     
    AFF Minimum Retained Balance
    		  
    To change the Minimum Retained Balance for your Linked Current and Savings account.

    Note: This function is available only to Treasures Priority Banking Customers who have successfully applied for AFF.
    		   
     
    Credit Card Number Masking
    		  
    You may select to mask or unmask your Credit Card number.
    		   
     
    Contact Us
    		  
    To provide comments or questions regarding iBanking. Simply fill in the details and click on "Submit’ to send the message to us. Please note that transaction instructions will not be accepted through this function.

    DBS Bank (Hong Kong) Limited safeguards your data in accordance with applicable Hong Kong laws.

    We only use the data we collect in accordance with our Data Policy which explains the data collection purposes, the persons to whom we may transfer data, your data access and correction rights and how you may contact our Data Protection Officer. A copy is available by clicking Data Policy below.