| |
- I am still using magnetic stripe ATM/credit card. Is overseas transaction activation required for my ATM/credit card?
According to the Hong Kong Monetary Authority's (HKMA) guideline, in order to withdraw cash from ATMs outside Hong Kong, overseas transaction activation is required for all ATM cards and credit cards, including both types of magnetic stripe card and chip card, issued by banks in Hong Kong starting from 1 March 2013 onwards.
- Do I need to activate the overseas ATM transactions for my ATM/credit card?
According to the HKMA's guideline, as an additional step to enhance the security of ATM services, the overseas ATM cash withdrawal function for all ATM/credit cards will be pre-set as "deactivated" effective from 1 March 2013. You are reminded to activate the overseas ATM transaction function before traveling, if you need to withdraw cash from ATMs outside Hong Kong.
- What can I set up for the overseas ATM transaction function?
You can activate the overseas ATM transaction function by setting the overseas daily withdrawal limit and the activation period with the start date and end date.
- Is the ATM/credit card's daily withdrawal limit shared between local and overseas ATM transactions?
Yes, the ATM/credit card's daily withdrawal limit is shared between local and overseas transactions. For example, if your ATM card's daily withdrawal limit is HKD20,000 and you have set HKD10,000 for overseas daily withdrawal limit, after you have withdrawn HKD15,000 in Hong Kong, you can only withdraw HKD5,000 or equivalent overseas on the same day.
- Any restriction to set the activation period for the overseas ATM transactions?
You should only set the start date of the activation period to be 1 March 2013 or after and set the end date of the activation period to be on or before your ATM card's or credit card's expiry date, if any. You are recommended to set the activation period to be the exact period during which you stay overseas for better security.
- How can I activate the overseas ATM transaction function for my ATM card or credit card?
You can activate the overseas ATM transaction function via the following channels:
- DBS ATMs in Hong Kong
- JETCO ATMs in Hong Kong, Macau and Mainland China#
- DBS iBanking
- DBS Customer Service Hotline
- For DBS Treasures Private Client, please call 2290 8822
- For DBS Treasures customers, please call 2961 2338
- For other customers, please call 2290 8888
- For customers overseas, please call our 24-hour international toll-free hotline
- DBS Branches in Hong Kong*
# Applicable to JETCO ATMs in Hong Kong, Macau and Mainland China with the signage of 
* For holders of ATM cards, please click here to download the "ATM Card Maintenance / Cancellation Form", complete section G and return it to any DBS branch in Hong Kong.
For holders of credit cards, please click here to download the "Credit Card / Cashline Card ATM Transaction Function Set Up Form" from the DBS website, complete Section C and return it to any DBS branch in Hong Kong.
|
|
|
|
