Fraudulent e-mails mislead the recipient into
thinking that they are responding to a genuine request because
they usually look very convincing and are phrased to give the
appearance that they are sent by the recipient's bank.
These e-mails usually request for the recipients
to "update" or "validate" certain information via a hyperlink
provided in the e-mail. Unknowingly, they are directed to a website
that looks just like the bank's, but is actually controlled by
fraudsters. Sensitive account information such as credit card
information, Usernames and Passwords entered on these sites are
therefore captured and revealed to the fraudsters. This is often
referred to as "phishing".
A fraudulent website looks genuine since it often
uses graphics and domain names similar to those of the legitimate
website. You can double click the padlock or key icon that appears
at the bottom of your browser to check whether the digital certificate
of the website is issued to the genuine domain name and has a
valid date.
DBS Bank (Hong Kong) Limited will never asks
customers to provide their passwords or verify your accounts via
email.
Preventive Measures You SHOULD Take:
-
NEVER reveal your Password to anyone. Be
suspicious of any e-mail asking you to provide sensitive account
information.
-
If you receive such e-mails, please verify
with the sender stated but use a contact number that is known
to be genuine. Our 24-hour Customer Service Hotline is 2290
8888. Please do not reply or click on the links in the e-mail.
-
Disregard and delete spam, chain or junk
e-mails.
-
Always enter the full URL address www.dbs.com/hk
into your browser address bar or use favourites/bookmarks to
access DBS iBanking.
Act quickly and contact our 24-hour Customer Service Hotline at
2290 8888 (press 6 and then 1, after selecting language) if you
suspect you have been phished.
Please click here for
details of your responsibility on security.
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