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| General FAQ
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General |
| Q1: |
How can
I trade Hong Kong stocks through the Internet? |
| Q2: |
What
should I do if the securities trading service of DBS iBanking
is not responding? |
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Account
Opening |
| Q1: |
Can
I operate my securities account for trade via the Internet when
I am not in Hong Kong? |
| Q2: |
How
do I open a securities account with DBS? |
| Q3: |
What
are the required supporting documents? |
| Q4: |
What
are the steps I have to take to open a securities account online?
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| Q5: |
Why was I not able
to submit an application for opening a securities account through
DBS iBanking? |
| Q6: |
Do I need to make
any initial deposit to open a securities account? |
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Internet
Securities Trading |
| Q1: |
What
can I trade through DBS? |
| Q2: |
What
are the trading hours and can I place order outside trading
hours? |
| Q3: |
What
order type(s) are available for trading? |
| Q4: |
What
is Enhanced Limit Order? |
| Q5: |
Under what
circumstances will an Enhanced Limited Order (ELO) be converted
into a Limit Order (LO)? |
| Q6: |
What
is Market Order? |
| Q7: |
What is At-auction
Limit Order? |
| Q8: |
What is a Stop Loss Order? |
| Q9: |
What if the Stop Loss Order cannot be executed at the pre-defined Lowest Selling Price? |
| Q10: |
What is the range for Stop Loss Price and Lowest Selling Price acceptable to our Bank? |
| Q11: |
How does Stop Loss Order work? |
| Q12: |
Can I amend a Stop Loss Order? |
| Q13: |
Under
what circumstances will my order placed via DBS iBanking be
rejected? |
| Q14: |
How
shall I know whether my instruction has been received or not?
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| Q15: |
Under
what circumstances Market Order will be rejected by the market?
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| Q16: |
After
I have placed an order via an automated channel, I cannot receive
any order reference number. What can I do? |
| Q17: |
How
can I check my order status and what is its meaning? |
| Q18: |
If my order
has only been partially filled, will the system fulfill my remaining
quantity on the next business day? |
| Q19: |
How
long will my orders stay valid during the trading day? |
| Q20: |
I
have cancelled the order via an automated channel and got the
message "the instruction has been accepted". Why it still gets
executed anyway? |
| Q21: |
What
fees, levies, etc. will be charged for trading? |
| Q22: |
Can
I sell shares that are bought on the same trading day?
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| Q23: |
Can
I use the fund receivables from the stocks I sold to buy a new
stock before the sold stocks settled on T+2* day? |
| Q24: |
Will funds
being withheld from my settlement account once my buy order
is placed? |
| Q25: |
How
can I enquire the available balance of my settlement account
(i.e. Current Account) and the amount of receivable fund from
the stocks I sold (before settlement on T+2 DAY)? |
| Q26: |
Can I place
odd lot/special lot order via an automated channel? What is
the brokerage charge for placing odd lot or special lot? |
| Q27: |
What is short
selling? Can I short-sell with DBS? |
| Q28 |
Can I trade
with a joint Securities Account via the Internet? |
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Dual Tranche, Dual Counter Model |
| Q1: |
What is Dual Tranche, Dual Counter (DTDC) Model? |
| Q2: |
Under the DTDC mechanism, how to distinguish between the two counters of shares of the same company? Is there any difference between their stock codes? |
| Q3: |
What do I need in order to trade DTDC stocks? |
| Q4: |
If I am holding HKD counter shares, when can I sell them in the RMB counter? |
| Q5: |
Can I buy HKD counter shares and then sell them in the RMB counter immediately? |
| Q6: |
How can I conduct cross-counter trading of shares? |
| Q7: |
Can I buy RMB-traded shares using HKD funds? |
| Q8: |
What are the charges for transferring HKD-traded shares to RMB-traded shares or vice versa? |
| Q9: |
Will the daily exchange limit for RMB still apply to DTDC? |
| Q10: |
In which currency will I receive dividends? |
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Market
Information |
| Q1: |
What
types of information can be obtained in 'Market Information'
? |
| Q2: |
Is
there any charge for the real-time snapshot quotes service? |
| Q3: |
How does
the "quote counter" work? For example, when the number of quote
counter is '0 / 1000', what does it represent? |
| Q4: |
Why
was I not able to access to ?Market Information? in Securities
Trading? |
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Stock
Balance Enquiry |
| Q1: |
Can I enquire
my stock holdings balance via DBS iBanking? |
| Q2: |
How can I
calculate the gain/loss of my stock holdings? |
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Securities
Order Confirmation Service |
| Q1: |
How can I
start using Securities Order Confirmation service? |
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Settlement |
| Q1: |
When
should I settle trades? |
| Q2: |
How
can I deposit stocks to my DBS Securities Account? |
| Q3: |
How
can I withdraw stocks from my securities trading account? |
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Corporate
Action / Nominee Services |
| Q1: |
How
can I receive company dividends? |
| Q2: |
What
should I do if I lose my physical scrips? |
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| Stock Watch
FAQ |
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General |
| Q1: |
What
types of information can be obtained in 'Stock Watch' and what
is the monthly charge of this service? |
| Q2: |
Will
the financial information be updated itself or do I need to
press a button from time to time to update the data? |
| Q3: |
Where
does the market data come from? |
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Service
Connection |
| Q1: |
How
can I access Stock Watch Service via a browser over the Internet? |
| Q2: |
What
are the minimum system requirements for my PC to use the Stock
Watch service? |
| Q3: |
Are
there any settings required if a proxy server is used for Internet
connection? |
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Advanced
Techniques |
| Q1: |
What
kinds of CHARTS do you have and do you have CHARTS for Hong
Kong Stocks, Hang Seng Index and Futures, etc.? |
| Q2: |
Can
I adjust the parameters for the different study charts? |
| Q3: |
Can
I see the name of brokers in the Bid/Ask Broker Queues? |
| Q4: |
What
is the information shown under the Bid/Ask Columns (e.g. "#Announcement-P.5654/P.6616,#Suspended-P.5665")?
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" button indicate any special function?