A1:

Alert Service provides you with instant notifications of your banking and/or investment activities status. You can choose to be notified by e-mail or Short Messaging Service (SMS) when certain transactions have taken place, for example, when your securities trading order has been executed. It is designed to keep you updated of your banking and/or investment activities wherever you are and saves your hassle to check your accounts frequently.

A2:

A3:

No, the service is free of charge at the moment.

A4:

Please check with your mobile phone service provider about the charges for receiving SMS Alerts in Hong Kong or in other countries.

A5:

You may not be able to receive Alerts with one of the following reasons:

Should you have any enquiries, please call our Customer Service Hotline at 2290 8888 (press 6 and then 1 after language selection).

A6:

Yes. Normally, you can choose to receive your SMS Alerts in either English or Chinese. E-mail Alerts are bilingual and would be sent in both English and Chinese.

A7:

You can subscribe to any types of My Alerts (except the mandatory ones) via DBS iBanking by choosing “Alert Service” > “My Alerts” from the menu, then click on “Subscribe to New Alerts”, select the alert you would like to subscribe to and complete the subscription as instructed. Your subscription will take effect immediately.

A8:

You can change the settings of any types of My Alerts (except the mandatory ones) via DBS iBanking by choosing “Alert Service” > “My Alerts” from the menu, then click on “Amend” corresponding to the alert you would like to change and input your settings as instructed. Your changes will take effect immediately.

A9:

You can stop any types of My Alerts(except the mandatory ones) via DBS iBanking by choosing “Alert Service” > “My Alerts” from the menu, then click on “Unsubscribe” corresponding to the alert you would like to stop and complete the cancellation as instructed. Your cancellation will take effect immediately.

A10:

SMS Alerts will only be sent to the mobile phone number you have registered for receiving One Time Passwords (OTPs). You cannot change the registered mobile phone number online. If you wish to register another mobile phone number for receiving OTPs and SMS Alerts, please complete the DBS iBanking Application Form and return the completed form to any of our branches in person. Your request will normally be processed within four business days from our receipt of your duly completed form.

A11:

You can set up your Securities Order Confirmation service via DBS iBanking by choosing “Alert Service” > “Securities Order Confirmation” from the menu and complete the setup as instructed. Your setup will take effect immediately.

Alternatively, you can complete the Alert Service Request Form and return the completed form to any of our branches in person to setup the service. Your request will normally be processed within four business days from our receipt of your duly completed form.

A12:

You will receive a Securities Order Confirmation when your securities trading order has been sent to the market and being executed, amended, cancelled or rejected, or your order amendment or cancellation is rejected after it has been sent to the market.

A13:

You can change the settings of the Securities Order Confirmation service via DBS iBanking by choosing “Alert Service” > “Securities Order Confirmation” from the menu, then click on “Amend Securities Order Confirmation” and input your new settings as instructed. Your changes will take effect immediately.

Alternatively, you can complete the Alert Service Request Form and return the completed form to any of our branches in person to change the settings. Your request will normally be processed within four business days from our receipt of your duly completed form.

A14:

You can stop your Securities Order Confirmation service via DBS iBanking by choosing “Alert Service” > “Securities Order Confirmation” from the menu, then click on “Unsubscribe from Securities Order Confirmation” and complete the cancellation as instructed. Your cancellation will take effect immediately.

Alternatively, you can complete the Alert Service Request Form and return the completed form to any of our branches in person to stop the service. Your request will normally be processed within four business days from our receipt of your duly completed form.

A15:

No. Securities Order Confirmations will only be sent to Hong Kong mobile phone numbers.

A16:

Yes, you can register a mobile phone number or an e-mail address different from that of your personal record with the Bank to receive Securities Order Confirmations.