If you are unable to access the service, you can still place your orders using the following alternative trading channels:

• Automated channels:
• Automated Phone Banking Services Hotline (852) 2290 8888 (press 3 then 1 after language selection)
• Manned securities trading hotline:
• Securities Trading Express Hotline (852) 2290 8833; or
• Manned Customer Service Hotline (852) 2961 2338 for TPB customers; or
• Phone Banking Services Hotline (852) 2290 8888 (press 3 then 2 after language selection) for other customers

For any other enquiries, call our Customer Service Hotline at (852) 2290 8888 (press 3 then 8 after language selection).

The trading hours of securities listed in the Stock Exchange of Hong Kong (the “SEHK” ) are as follows (subject to the trading arrangements as approved by the SEHK or typhoon trading suspension arrangements):

• Pre-opening Session Trading:
  9:00am to 9:30am ("At-auction Limit Order" is only allowed to place from 9:00 am to 9:15 am)
  
  
• Normal Day Trading:
  Continuous Trading Session - 9:30am to 12:00pm and 1:00pm to 4:00pm
  
  
• Half-Day Trading:
  Continuous Trading Session - 9:30am to 12:00pm
  
  
• Closed on Saturdays, Sundays and all Hong Kong public holidays.

• Any unfilled At-auction Limit Order with input price not deviating 9 times or more from the prevailing nominal price will be converted to Limit Orders at the input price and will be carried forward to the next Continuous Trading Session.

• Enhanced Limit Orders and Stop Loss order submitted before 9:30am or between 12:00pm to 1:00pm will be handled after the Continuous Trading Session opens. For Enhanced Limit order amendment, our system will process your instruction on a first-come-first-served basis on the same order.

• "Good-till-date" function is available for “At-auction Limit Order” “Enhanced Limit Order” and “Stop Loss Order” only.

Market Order helps customer to buy/sell securities at the prevailing marketing price immediately without setting a limit price. This order will be placed at the prevailing market price by default. The executed price may deviate considerably from the price the customer expected at time of placing such order. This situation often occurs at the beginning of morning and afternoon trading sessions when there are many accumulated orders to be handled. The executed price will be up to 10 spreads below/above the prevailing BID/ASK price respectively at the time of execution. Any unexecuted quantity of the order after matching will be cancelled immediately. Customers ought to be aware that the order may be rejected or unexecuted if (but without limitation to) the market price fluctuates beyond the said price spreads (i.e. 10 spreads). The order processing time required will depend on the prevailing market situation and the number of orders that need to be processed. Customer ought to be aware of the possible delay of order processing as well as the possibility of incurring great loss by this order type. Customers are advised to enquire the order status after placing order.

The below example illustrates the details of a "buy" market order of a particular stock:

• The price queue of the stock in 15 spreads are shown below:
  
  

  Ask Price	Quantity
  1.01	6K
  1.02	1K
  1.03	1K
  1.04	2K
  1.05	2K
  1.06	2K
  1.07	1K
  1.08	0
  1.09	1K
  1.10	1K
  1.11	1K
  1.12	9K
  1.13	0
  1.14	0
  1.15	12K

  
  
• Nominal Price = 1.01
• Market Order Spread = 10 spreads; the Upper Limit Price = Nominal Price + 10 spreads = 1.11
• Quantity = 20K
• Orders sent to the market:
  

Order Details	Executed Quantity (Price)	Rejected Quantity	Total Executed Quantity
1. Buy 20K at 1.11*	6K (1.01) 1K (1.02) 1K (1.03) 2K (1.04) 2K (1.05)	8K	12K
2. Buy 8K at 1.11*	2K (1.06) 1K (1.07) 1K (1.09) 1K (1.10) 1K (1.11)	2K	18K

* Remarks: Orders will be sent to the market in the form of Special Limit Order .

The order is closed with partially executed status (with total executed quantity 18K) and the outstanding quantity of 2K will automatically be cancelled. That means a market order will be executed for the largest quantity possible until reaching the limit price (i.e. 1.11) and the outstanding unexecuted quantity will automatically be cancelled.

• You do not have sufficient funds for your buy order; or
• You do not hold the stock or you have insufficient stocks for your sell order; or
• The buy/sell stock price is 100 spreads above / below the market price for ELO and 20 spreads above / below the market price for ALO; or
• Your order quantity is greater than 3,000 board lots; or
• The order you want to amend / cancel has been executed; or
• Your amended buy/sell order price is 100 spreads above / below the market price for ELO (except for orders that have already been submitted to HKEX and which when your amended buy/sell order price is 20 spreads above / below the market price) and 20 spreads above / below for ALO; or
• Your inputted order price of an ELO is beyond 4 best price spreads from the current price of the other side of the market (i.e. 5 bid/ask spreads); or
• Your order price / amended order price is not valid depend on the prevailing market situation, e.g. price fluctuation; or
• Your order amendment is the same as the original order; or
• The stock has been suspended; or
• Any other reason of rejection provided by the the Stock Exchange of Hong Kong.

After you entered and confirmed your instruction details, a reference number will be given for your instruction. This only acknowledges the Bank's receipt of your instruction. There is no guarantee that your instruction will be processed or executed in the market. Your instruction may be rejected or not be executed due to fluctuations in stock price, insufficient market liquidity, system delayed/failure or any other event beyond the control of the Bank. You can check the status of your instruction under 'Investment Services' > 'Securities Trading' > 'Main' > 'Order Status'.

Since the upper limit price of a Market Order can only be set within 10 spreads below/above the prevailing BID/ASK price respectively at the time of execution, the order may be rejected or unexecuted if (but without limitation to) the market price fluctuates beyond the said price spreads (i.e. 10 spreads). This situation may happen occasionally, especially when the stock market is volatile.

You can enquire the order status via DBS iBanking (under 'Investment Services' > 'Securities Trading' >  'Main' > 'Order Status '), or by calling our Phone Banking Services Hotline at 2290 8888 (press 3 after language selection). To avoid placement of duplicated order(s), please do not place another order until your previous order has been confirmed to be invalid.

You can check your order status via:

• DBS iBanking under “Investment Services” > “Securities Trading” > “Main” > “Order Status”; or
• Phone Banking Services Hotlines:
• Manned Customer Service Hotline (852) 2961 2338 for TPB customers; or
• Phone Banking Services Hotline (852) 2290 8888 for other customers

The meaning of the order status is summarised below for your easy reference:

Order Status	Details
Pending	Your instruction is received but not yet sent to the market. If your instruction cannot be sent to the market or accepted by the market after the market opens, the status will change to 'Rejected'. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order.
Queuing (from 09:00 until the market opens on a trading day)	Your instruction is received but is pending to be sent to the market. The status will change to 'Rejected' if your instruction cannot be sent to the market or accepted by the market after the market opens. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order.
Queuing (after the market opens on a trading day)	Your instruction has been sent to the market for queuing. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order. For amendment order or cancellation order, your instruction may not be processed in the market. You can check ‘Order Status’ and register for 'Securities Order Confirmation' to obtain the latest status of your order/instruction.
Executed	Order has been executed according to your instruction.
Partially Executed	Your order has been executed partially and the unexecuted quantity will be stored in the system for queuing until the market closes. If the order cannot be fully executed by the time of market closes, the unexecuted quantity will be cancelled. The status of such order will then be changed to 'Executed'.
Cancelled	Order has been successfully cancelled according to your instruction or automatically cancelled at the day-end when the market closes.
Rejected (placing new order)	Your instruction has been rejected. It cannot be sent to the market or accepted by the market. You can check ‘Order Status’ and register for ‘Securities Order Confirmation’ to obtain the latest status of your order. You can place a new order if you wish.
Rejected (amending order/canceling order)	Your instruction has been rejected. It cannot be sent to the market or accepted by the market. You can check ‘Order Status’ and register for ‘Securities Order Confirmation’ to obtain the latest status of your order.

No, if your order was only partially filled. The remaining order quantity will be automatically cancelled at day end when the market is closed.

Basically, if your order is placed during trading hours and accepted by The Stock Exchange of Hong Kong (the “SEHK”), the order will be valid until the market closes on that trading day. However, if your order is rejected by SEHK after its submission to the SEHK, the order will be invalid immediately upon such rejection and will not be re-submitted to the SEHK again.

You can also set your order expiry date from the list of dates provided under the “Good-till-date” function on the order placement page.  Orders within the spreads* as prescribed by the Bank from time to time of the relevant current market bid/offer prices will be sent to the SEHK for queuing during the specified order period until the end of the order expiry date unless such orders are cancelled by you.

You can also set your order expiry date from the list of dates provided under the “Good-till-date” function of the order placement page.  Orders within the spreads* as prescribed by the Bank from time to time of the relevant current market bid/offer prices will be sent to the SEHK for queuing during the specified order period until the end of the order expiry date unless such orders are cancelled by you.

Although the cancel instruction is accepted by the bank, the order may take time for routing to the Stock Exchange of Hong Kong. Therefore, your orders may have already been executed before the cancellation instruction can take effect.

Please refer to our Bank's Fee Schedule via www.dbs.com/hk under 'Rates/Fees' > 'Bank Charges'.

Yes. You can sell your purchased shares on the same trading day (as long as the buying and selling are done through us). 

Yes. Our system will first hold the amount required for your new buy order from the receivable fund of your sell order (before the stocks settled on T+2 day). If the amount of your buy order is larger than the amount of receivable fund, the remaining balance will be held from your account to be debited according to your instruction. On T+2 day, the amount required for your buy order will be deducted from your settlement account and the remaining balance, if applicable, will be debited from your account which you instructed.

Basically yes. The required funds will be withheld from your settlement account once your order had been placed.

If you place an order within any of the below time periods, we will withhold the required funds from your settlement account on the commencement of the next business day.  However, if you do not have sufficient fund in your settlement account on the next business day, your order will be rejected due to insufficient fund in the settlement account.

You can enquire the available balance of your settlement account and the amount of receivable fund under 'Investment Services' > 'Securities Trading' > 'Main' > 'Place Order' > 'Quick Fund Transfer' of DBS iBanking.

No. You can only place odd lot or special lot order via our Manned Securities Trading Hotlines.

Selling shares that you do not own is short selling. In compliance with Hong Kong regulatory requirements, our bank does not allow short selling .

You can trade with your joint Securities Account via DBS iBanking by adding your joint account(s) to your DBS iBanking profile. You can apply the service at our branches in person by completing the 'DBS iBanking Application Form'. The form can be downloaded via www.dbs.com/hk under the 'Form' section.

The two tranches of shares will carry different stock codes. The 5-digit stock code for the HKD counter shares will start with “0” while RMB counter‘s 5-digit stock code will start with “8”. The last four digits of the two stock codes will be the same.
The stock short names for the two counters are also different. For the RMB counter, the stock short names will end with “–R” to indicate that the shares are traded in CNY. There will be no specific marking in the stock short names of the HKD counter shares.

You are required to have a packaged account, a securities account and a Renminbi savings account. Please note that no relevant trading order will be processed if there is no sufficient amount of CNY in the Renminbi savings account.

To calculate the gain/loss of your holdings in a particular stock, please input the “Average Purchase Price” under ‘Investment Services' > 'Securities Trading' > 'Main' > 'Place Order' > 'Holdings' and press “Save and Calculate”. The result will be displayed under the “Gain/Loss” column. You can re-enter the “Average Purchase Price” and press “Save and Calculate” to update the gain/loss.

As long as your stock is kept at DBS, we shall receive the dividend on your behalf before crediting the amount into your account. An administrative charge (as shown on the Fee Schedule) will be levied.

You will be able to access the following information:

1. Streaming real-time quotes with broker queues
2. HSI with turnover
3. HS Future Indices with volume
4. Historical charts with technical analysis tools
5. The Stock Exchange of Hong Kong financial news and result announcements
6. Top 10 ranking

'Stock Watch' service is provided by QuotePower International Ltd. (QPI). For Treasures Priority Banking accounts, a monthly fee of HK$238 will be charged. For DBS Wealth Account / ec-payroll account, a monthly fee of $288 will be charged. Please note that it will take 2 business days to process your request.

The financial information is updated automatically using data streaming. You do not need to press any button to refresh the information.

To enjoy all the advanced features of Stock Watch Service, your browser should be Internet Explorer to operate properly. For the Stock Watch Service, you will experience a download time of around 1 minute.

We have the following types of charts:

• Historical Daily, Weekly, and Monthly charts for HK stocks (enter stock code: '0001', '941', etc.)
• Historical Daily, Weekly, and Monthly charts for Hang Seng Index and Futures (enter symbol 'HSI' and 'HFI' respectively)

For complete stock code list of the Hang Seng Index and Futures, please go to:

http://appymt.quotepower.com/web/help/symbol_e.html