Accounts in single name :

• For DBS Private Bank customers, DBS Treasures Private Client and DBS Treasures customers with a Wealth Management Account:

  • The eStatement and eAdvice Services have been made available to you and no subscription is required. Statements and advices will continue to be sent to you by mail.
  • You can opt-in or opt-out for hardcopy advice via DBS iBanking in “Update My Alerts Contact” under the “eStatement / eAdvice Change” section . Once you have opted-out for hardcopy advice, advices will no longer be sent to you by mail with immediate effect.
  • You will receive an email notification when your latest eStatement / eAdvice is available. The email notification will be sent to your email address registered with DBS iBanking. You can update your email address at any time via DBS iBanking in “Update My Alerts Contact” under the “Alert Service” section. In addition, you can choose to receive SMS notification alerts.

• For DBS Treasures, DBS Account, Cashline Revolving Loan Account and Credit Card Account:

  • You can subscribe to the eStatement / eAdvice Service or change the subscription setting via DBS iBanking by choosing “eStatement / eAdvice” > “Subscription / Change” from the menu, and complete the request as instructed.
  • Your subscription or change request in relation to eStatement will normally take effect from the next statement cycle, whereas those in relation to eAdvice will normally take effect on the next business day.
  • Once you have subscribed to eStatement, the first statement following your subscription will be sent to you both electronically and by mail. Thereafter, statements will no longer be sent to you by mail.
  • Once you have subscribed to eAdvice, advices will no longer be sent to you by mail with immediate effect.
  • You will receive an SMS or email notification when your eStatement is available online, whereas eAdvice notification will be sent to you by email only.
  • Once you have cancelled the eStatement / eAdvice Service, statements / advices will be mailed to your correspondence address in our record with immediate effect.
  • Card eStatement service is applicable to all credit card accounts, except Business Card and Manulife Card (with MediPlus). Business Card and Manulife Card (with MediPlus) statements will still be sent to you by mail.
  • Card eStatement subscription is not applicable to customers who hold only an Esso Mobil Personal Card, and its statements will be sent to you by mail.

Account in joint names

• For DBS Private Bank customers, DBS Treasures Private Client and DBS Treasures customers with a Wealth Management Account:

  • The eStatement / eAdvice Service is available to joint account(s) that can be operated by each joint accountholder solely. Please add your joint accounts to your iBanking profile by downloading, completing and submitting the DBS iBanking Application Form to us. The eStatement / eAdvice Service will be made available to you once the joint account(s) has/have been linked to the iBanking profile and no subscription is required. Statements / advices will continue to be sent to you by mail.
  • If you wish to opt-in or opt-out for hardcopy advice, simply complete and submit the DBS iBanking eStatement / eAdvice Service Maintenance Form (For Joint Wealth Management Account) to us for processing. Once you have opted-out for hardcopy advice, advices will no longer be sent to you by mail with immediate effect.
  • Email notifications will be sent to all joint accountholders when the latest eStatement / eAdvice is available. You can update your email address registered with DBS iBanking at any time via DBS Banking in “Update My Alerts Contact” under the “Alert Service” section.
  • In addition, you can choose to receive additional SMS notification alerts. Simply download, complete and submit the DBS iBanking eStatement / eAdvice Service Maintenance Form (For Joint Wealth Management Account) to us for processing.

• For DBS Treasures and DBS Account:
  
  • The eStatement / eAdvice Service is available to joint accounts that can be operated by each joint accountholder solely. Simply download, complete and submit the DBS iBanking eStatement / eAdvice Service Request / Maintenance Form (For Joint Accounts) to us for processing. After processing by our Bank, all joint accountholders can logon to his/her own DBS iBanking account to access eStatements or eAdvices.
  • In addition, principal subscriber of the eStatement / eAdvice Service can choose to receive SMS notification alerts by completing and submitting the DBS iBanking eStatement / eAdvice Service Request / Maintenance Form (For Joint Accounts) to us.